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LEGACY by Gabriel

Student Support Center

We're here to help you succeed! Get assistance with technical issues, academic guidance, account problems, and more. Our support team responds within 24 hours during weekdays.

Quick Self-Help

Common Issues & Solutions:

  • Login Problems: Clear browser cache, try incognito mode, or use "Forgot Password"
  • OTP Not Received: Check spam folder, ensure correct email, wait 2-3 minutes
  • Recharge Code Issues: Wait 30 minutes if locked, contact us with receipt
  • Videos Buffering: Switch to data-saver mode, try off-peak hours
  • Downloads Failing: Use stable WiFi, try different browser, check file size
  • Mock Test Errors: Refresh page, ensure good connection, report persistent issues

Before Contacting Support:

  • ✓ Check our comprehensive FAQ
  • ✓ Try the solution on a different device/browser
  • ✓ Note your device type, browser, and error messages
  • ✓ Include screenshots if possible
  • ✓ Have your account email ready
Search FAQ

Get in Touch

Email Support

Best for detailed issues, account problems, bug reports

Primary: gabriel@legacybygabriel.com.ng Secondary: gabrieladebayo398@gmail.com

Response: 24 hours (weekdays)

WhatsApp Support

Quick questions, urgent issues, real-time chat

Chat: +234 913 209 1205

Available: 9 AM - 8 PM (WAT)

Support Ticket

Structured form for complex issues, feature requests

Tracked & prioritized

What We Can Help With

Technical Issues

Login, loading, crashes, compatibility

Payment & Billing

Recharge codes, refunds, plan changes

Account Management

Profile updates, data requests, deletions

Content & Features

Missing materials, feature requests, bugs

Security & Privacy

Data protection, privacy concerns, security

Academic Guidance

Study tips, resource recommendations

Report Issues

Inappropriate content, copyright violations

Suggestions

Feature ideas, improvements, feedback

Submit Support Ticket

Support Hours

Monday - Friday: 9 AM - 8 PM (WAT)
Weekends: Limited support via email

Response Time

Email: 24 hours
WhatsApp: 2-4 hours
Critical issues: Same day

Our Commitment

Dedicated to your success
Continuous improvement
Student-first approach