Get in Touch
Choose the channel that works best for you
Email Support
Best for detailed issues, account problems, bug reports
Primary Email Secondary EmailResponse: 24 hours (weekdays)
WhatsApp Support
Quick questions, urgent issues, real-time chat
Chat: +234 913 209 1205Available: 9 AM – 8 PM (WAT)
Support Ticket
Structured form for complex issues, feature requests
Tracked & prioritized
Quick Self-Help
Try these before reaching out — resolves most issues instantly
Common Issues & Solutions
- Login ProblemsClear browser cache, try incognito mode, or use "Forgot Password"
- Downloads FailingUse stable WiFi, try different browser, check file size
- ExamSphere Test ErrorsRefresh page, ensure good connection, report persistent issues
- Payment IssuesContact Support with your transaction details via mail or WhatsApp
Before Contacting Support
What We Can Help With
Every category of support available on LEGACY
Technical Issues
Login, loading, crashes, compatibility
Payment & Billing
LEGACY Coins (LGC), ExamSphere plan changes, LGC Refunds
Account Management
Profile updates, data requests, deletions
Content & Features
Missing materials, feature requests, bugs
Security & Privacy
Data protection, privacy concerns, security
Academic Guidance
Study tips, resource recommendations
Report Issues
Inappropriate content, copyright violations
Suggestions
Feature ideas, improvements, feedback
Submit Support Ticket
Tracked, prioritized and responded to within 24 hours
Delete My Account
Permanently remove your LEGACY account and data
Before you continue, please note:
- Your profile, saved materials, and progress history will be permanently erased
- Your LGC wallet balance will be forfeited and cannot be refunded or transferred
- Any active ExamSphere / CBT plans will be cancelled immediately
- This action cannot be undone once processed by our team